Corrections
A rule that changed, a step that no longer matches the casino's wording, or a dead link inside a guide.
Get in Touch
Send a correction, a source or a note about unclear wording to the editor, and expect a reply within five working days.
Email the editor
The editor reads every message sent to [email protected] and replies within five working days. The inbox takes notes about the guides on this site, and nothing else. A short message with a clear point gets the quickest answer.
Send the page address
Copy the web address of the guide from the browser bar and paste it into the message so the editor lands on the right page.
Describe what looks wrong
Quote the sentence or the step, and say what the correct version should be. A short line is enough.
Attach a source
Add a link or a screenshot from the casino's own pages that shows the current rule, so the point can be checked against it.
The same address takes questions about how a guide was checked, what a word means, or where a fact came from. Messages about an account balance are best sent straight to the casino, since the editor cannot see any player account.
What the editor can help with
Sources
The page or document behind a fact, and the date it was read. The check log holds the same notes.
Unclear guides
A sentence that needs plainer wording, or a step that needs one more line to make it followable.
An accepted correction is made on the page and recorded with its date. The how we check page shows the routine behind that log, and the editor page gives the writing background. Readers who want the full site picture can start at about this site. The casino's lobby lists Chicago Gold 2 and Sweet Loot, and the site says the brand belongs to the Casino Rewards group, founded in 2000.
What the editor cannot help with
Account problems sit with the casino's own support desk, which runs 24/7 by live chat and email. That covers a deposit that has not landed, a withdrawal that is held, a verification document that was rejected, funds tied up in a dormant account, and login trouble of any kind. The editor has no access to player accounts and cannot move a payment or reset a password.
Payments
Deposits, pending withdrawals and the reversal window are handled inside the casino, by its own staff.
Access
Password resets and locked logins go through the casino's login page and its support channels.
Play concerns
Spending worries and breaks from play are covered on the site's play safe page and by the casino's support desk.
The support page lists the casino's live chat and email routes and what to have ready before a chat starts. The play safe page lists free outside services for readers who want to talk to someone away from the casino. Both are open to readers aged 18 and over, and the casino itself shows 19+ on its login page.